Customer Retention

HOW DO YOU KNOW IF YOUR PREVIOUS CUSTOMER WAS CAR SHOPPING YESTERDAY?

Most dealers will say, “We don’t,” or worse, “When we call the customer, and he says he bought yesterday.” What about contacting “orphan customers” after the original salesperson has left? There is no relationship with a new salesman, so most aren’t even called. And to top it off, there are federal guidelines on how you approach customers after a certain period. No dealer wants to lose any sale, especially if it is their customer.

OUR CUSTOMER KEEPER PROGRAM™ CAN

Imagine having a “spy” in all the dealers in your market who can keep an eye out for your past customers shopping for a car. Our program monitors a previous customer credit activity and looks for events that “trigger” our system when they apply for credit. Then, it notifies your dealer by e-mail the following day.

WE MONITOR THE CUSTOMERS WHEN THEY SHOP – NO TRACKING, NO GPS, NO PRIVACY ISSUES

Our program does not track the customer like other companies that use an IP address or tag their phone, such as “geo-targeting.”. We can monitor the customers you provide because we are a licensed 3rd party processor for Trans Union and Equifax and are allowed to provide that service to dealer based on the Fair Credit Reporting Act (FCRA).